Contact Us

Contact Us

Special Update: 4th of July Hours of Operation

Customer Service

Customer service will be open on Monday July 3rd for webchat only from 7am-3:30pm CST. Customer Service will be closed on July 4th but will be available regular hours starting on July 5th, 2017.

Distribution Center

All orders placed before 12pm pt on July 3rd, 2017 will be shipped out same day. Due to DC closure on July 4th, orders made after 12pm on July 3rd will be shipped out on July 5th.

Questions, comments, concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit Our Returns Page or contact customer service.

JanSport Customer Service (U.S. only)

Telephone: 1- 855-818-5966
Hours: Monday-Friday: 8 am-4:30pm (CT)
Email Us:

Chat Hours: Monday-Friday: 8 am-4:30pm (CT)

Warranty Department (U.S. only)

Telephone: 1-800-426-9227
JanSport Warranty Repair
2321 N Loop Road
Alameda, CA 94502 USA
Hours: Monday – Friday: 8am-4:30pm (CT) 

International Customer Service and Warranty (Outside of U.S. and CANADA)

Please contact the regional point of purchase directly for customer service and warranty related questions.

JanSport Corporate Headquarters

Telephone: 1-510-814-7400
2601 Harbor Bay Parkway
Alameda, CA 94502 USA


Attention: Corporate Citizenship
2601 Harbor Bay Parkway
Alameda, CA 94502