Contact Us

Contact Us

Warehouse Holiday Closures

All Orders placed after 11:30am PST on December 22nd through December 26th will begin processing on December 27th


Questions, comments, concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit Our Returns Page or contact customer service.


JanSport Customer Service (U.S. only)

Telephone: 1- 855-818-5966
Hours: Monday-Friday: 8 am-4:30pm (CT)
Email Us: js_customer_services@vfc.com


Warranty Department (U.S. only)

Telephone: 1-800-426-9227
JanSport Warranty Repair
2321 N Loop Road
Alameda, CA 94502 USA
Hours: Monday – Friday: 8am-4:30pm (CT) 
Email: jansport_warranty_service@vfc.com


JanSport Corporate Headquarters

Telephone: 1-510-814-7400
2601 Harbor Bay Parkway
Alameda, CA 94502



Attention: Corporate Citizenship
2601 Harbor Bay Parkway
Alameda, CA 94502