» General FAQ's
Why can't I order a pack directly from JanSport?
JanSport does not take direct orders at this time. Although we recognize the potential value and convenience of direct sales through our website, we continue to be a wholesale company selling products through leading retailers. Our website provides both online retailer links as well as a local retailer locator for you to find our product with greater ease.
back to topIf I don't find a backpack at a store or online, can I special order it?
Since JanSport does not sell backpacks directly to consumers, you cannot special order an item from us. What you CAN do is visit or call your local JanSport retailer to see if they can accomodate your request. A list of retailers can be found here (
http://www.jansport.com/js_findastore.php). The easiest way to purchase an item that you see on our site is to select a bag on JanSport.com and click " Buy Online". JanSport.com will then direct you to online retailers that carry the specific product you're looking for and you can order it directly from them.
back to topWho would I contact with my great idea/design for JanSport?
We would enjoy seeing the many fresh and exciting ideas that come to us here at JanSport. However, corporate policy prohibits us from reviewing or accepting any unsolicited ideas.
back to topI would like JanSport to donate money/product to my cause, who should I talk to?
If you are seeking a donation from JanSport or would like to submit a sponsorship proposal, please email your request to
sponsorship@vfc.comIf you are inquiring about a sponsorship for this year, we are no longer accepting applications.
back to topI am a retailer and would love to carry JanSport products. Who do I contact?
We would love you to carry JanSport products as well! If interested in carrying JanSport packs, please contact our JanSport Customer Service Department (1.800.558.3600) as they will put you in touch with the appropriate Sales Representative.
back to topJanSport seems like one sweet company to work for. How do I land a job there?
Click Here to view our latest opportunities in Wisconsin and California.
back to topI want to see all of the products JanSport currently is selling. How can I get a catalog sent to me?
While we know that people love catalogs, we simply feel that a "visual" catalog (our website) is better equipped to handle all of the requests. With the retailer locator included with the product pictures, our guests get the best of both worlds. Why settle for a catalog when you have JanSport.com!
back to topI love my pack, but need a replacement part? How do I get that?
Well, stockpiled in Everett, Washington is a bevy of parts ready to repair JanSport packs that have been to hell and back. Contact our Warranty Service Center (1.800.426.9227) for details on how to retro fit your pack.
back to topI am looking for (fill in the blank) pack from (fill in the blank) years ago? Do you happen to have any laying around?
Although we'd love to say that buried deep, deep in our warehouse is a sparkling new version of your external frame pack from 1987, the fact is that's just not the case. The product line we currently have released in retailers is reflected on our website, while packs a few seasons older may be located in retail shops.
back to topI will be the next Tiger Woods so I think JanSport would benefit from sponsoring me. Who would I talk to?
Send all proposals (including resume and specifics of what is needed) to the attention of JanSport's marketing department.
JanSport, Inc.
Attn: Marketing Department
2011 Farallon Drive
San Leandro, CA 94577
back to topI don't get it. Why do you guys make packs specifically designed for women?
It's simple, really. For a pack to provide women an accurate and comfortable fit, it has to be based on women's bodies. Since most women's packs are just men's packs in women's colors, JanSport has developed a line of Women's technical packs, including daypacks, hydration packs and internal frame packs. All the women's packs include shorter shoulder straps with ergonomic curves for women's torsos, increased neck room, and a soft, moisture-wicking mesh liner. Women's daypacks and particularly women's internals also have a shorter torso length and generally a narrower back. Shorter women often have the hardest time getting a good fit, with packs towering over their heads, so we make a special Women's Short torso size. Since women's hips are not shaped like men's, and women tend to wear their hipbelts above the hipbone, the hipbelts on internals are curved and angled for an optimum fit.
back to topHow do I clean my JanSport pack?
We recommend you clean your pack with a damp cloth as necessary. Do not machine wash or use detergent or bleach. Line dry. Washing leather is not recommended. Keep any electronic device dry while washing.
back to topHow can I obtain a certification of compliance pursuant to the Consumer Product Safety Improvement Act Information?
Please call 1-800-346-8239, extension 8378
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