» General FAQ's
Why can't I order a pack directly from JanSport?
JanSport does not take direct orders at this time. Although we recognize the potential value and convenience of direct sales through our website, we continue to be a wholesale company selling products through leading retailers. Our website provides both online retailer links as well as a local retailer locator for you to find our product with greater ease.
back to topWho would I contact with my great idea/design for JanSport?
We would enjoy seeing the many fresh and exciting ideas that come to us here at JanSport. However, corporate policy prohibits us from reviewing or accepting any unsolicited ideas.
back to topI would like JanSport to donate money/product to my cause, who should I talk to?
If you are seeking a donation from JanSport or would like to submit a sponsorship proposal, please email your request to
sponsorship@vfc.comIf you are inquiring about a sponsorship for this year, we are no longer accepting applications.
back to topI am a retailer and would love to carry JanSport products. Who do I contact?
We would love you to carry JanSport products as well! If interested in carrying JanSport packs, please contact our JanSport Customer Service Department (1.800.558.3600) as they will put you in touch with the appropriate Sales Representative.
back to topJanSport seems like one sweet company to work for. How do I land a job there?
Click Here to view our latest opportunities in Wisconsin and California.
back to topI want to see all of the products JanSport currently is selling. How can I get a catalog sent to me?
While we know that people love catalogs, we simply feel that a "visual" catalog (our website) is better equipped to handle all of the requests. With the retailer locator included with the product pictures, our guests get the best of both worlds. Why settle for a catalog when you have JanSport.com!
back to topI love my pack, but need a replacement part? How do I get that?
Well, stockpiled in Everett, Washington is a bevy of parts ready to repair JanSport packs that have been to hell and back. Contact our Warranty Service Center (1.800.426.9227) for details on how to retro fit your pack.
back to topHow do I clean my JanSport pack?
We recommend you clean your pack with a damp cloth as necessary. Do not machine wash or use detergent or bleach. Line dry. Washing leather is not recommended. Keep any electronic device dry while washing.
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