• How do I know what luggage pieces can be carried on the plane with me?
• Lost Luggage?
• What are the carry-on regulations for the major airlines?
• I had this great JanSport fanny pack. Do you guys still make those?
• I love the conversion pack I have, but I lost the attached daypack. What do I do?
• What makes your All Terra luggage better than other brands?
• Are your packs tough enough to survive what the airlines do to them?
• Will my laptop bag still protect my computer even if it doesn't have Shock Shield?
• My luggage always ends up leaking water when it gets wet. Are your bags waterproof?
• Would you recommend a laptop-specific bag or brief?
• Does your luggage have a place to hide valuables or even a locked sections?
• How do I clean my JanSport luggage?

Airlines have made some pretty significant changes in their carry-on policies. JanSport luggage items that meet carry-on requirements will state it on the item's hangtag. If in doubt, please check with your travel agent, contact your airline carrier or check with your local airport.

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If your airline loses your luggage, go immediately to the baggage or customer service office in the airport. This is usually located near the baggage claim area. Complete the reporting form and refer to the packing list made prior to beginning your trip. Receipts for newly purchased travel goods, expensive clothing and other items of value help when making claims.

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By the time you read this printed piece, the airlines will have out-guessed us and changed again, but as a general guideline:

Most U.S. airlines allow carry-ons of 22" x 14" x 9" or 45" total (height + width + length). Generally this includes handles, wheels and other exterior bits. Remember that each individual airline may have their own guidelines, and they do change without notice due to a variety of circumstances, so always check with them before your flight if you are unsure. See the below chart for recent carry-on information from most U.S. domestic airlines.

NOTE: International carriers have different carry-on regulations for their international and domestic flights. If you need carry-on regulations for nondomestic flights, we recommend that you contact your airline directly.

Oversized/Overweight Bags
Please note: some airlines now charge a substantial fee for checking oversized or overweight bags. The definition of an oversized bag is one of more than 62 linear inches (height + width + length). Depending on the airline, bags exceeding 50-70 pounds may be considered overweight. Please check with your airline for a list of restrictions.

CARRY-ON GUIDELINES
Air Canada
Bags Allowed: 1 carry-on bag + 1 personal item
Dimensions: Standard article 9" x 15" x 22" Personal article 6" x 13" x 17"
Weight Limit: 32 lbs.
Contact Info: 1-800-689-2247/www.aircanada.ca

Airtran
Bags Allowed: 1 carry-on bag + 1 personal item
Dimensions: Cannot exceed 55" (length + width + height)
Weight Limit: None
Contact Info: 1-800-AIRTRAN/www.airtran.com
Personal items include handbags, umbrellas, walking sticks, crutches, coats, cameras, reading matter, infant food, briefcases and laptop computers.

ATA
Bags Allowed: 1
Carry-on dimensions: 9" x 15" x 25" (23cm x 38cm x 63cm)
Weight Limit: None
Contact Info: 1-800-435-9282/www.ata.com
Customers are allowed one piece of carry-on baggage, plus one smaller item, per person onboard all aircraft types. Exceeding the allowable bag limit will require baggage to be checked in at the ticket counter.

Alaska Airlines
Bags Allowed: 1
Dimensions: 10" x 17" x 24" (25cm x 43cm x 61cm)
Extra Items: Overcoat, umbrella, purse
Weight Limit: 20 lbs.
Contact Info: 1-800-252-7522/www.alaskaair.com
Customers are allowed one carry-on bag plus one personal item, such as a purse, briefcase or laptop computer. This ensures that at least one of the items will fit under the seat in front of you.

America West
Bags Allowed: 1 carry-on bag + 1 personal item
Dimensions: 17" x 16" x 11" (not to exceed 45" total)
Weight Limit: None
Contact Info: 1-800-235-9292/www.americawest.com

American Airlines
Bags Allowed: 1
Dimensions: 45" total outside dimension
Extra Items: 1 additional item allowed with total outside dimensions no greater than 36"
Weight Limit: 40 lbs.
Contact Info: 1-800-433-7300/www.americanairlines.com

British Airways
Bags Allowed: 1
Dimensions: maximum dimensions 22" x 16" x 8"
Extra Items: 1 additional item allowed with dimensions 18" x 14" x 8"
Weight Limit: 13-40 lbs.
Contact Info: 1-800-247-9297/www.britishairways.com

Continental
Bags Allowed: 1
Dimensions: 45" total outside dimension
Extra Items: Purse, briefcase, laptop
Weight Limit: 40 lbs.
Contact Info: 1-800-231-0856/www.continental.com

Delta
Bags Allowed: 1
Dimensions: 22" x 14" x 9"
Extra Items: Purse, small snack
Weight Limit: 40 lbs.
Contact Info: 1-800-221-1212/www.delta.com

Frontier Airlines
Bags Allowed: 1
Dimensions: 21" x 15" x 9"
Extra Items: Purse, coat, briefcase or laptop, umbrella, infant bag, camera
Weight Limit: 50 lbs.
Contact Info: 1-800-432-1359/www.frontierairlines.com

JetBlue
Bags Allowed: 1
Dimensions: 45" total outside dimension
Weight Limit: None
Contact Info: 1-800-538-2583/www.jetblue.com

Northwest
Bags Allowed: 3 total per person (See Continental)
Maximum Size: 45" (22" x 9" x 14")
Weight Limit: 40 pounds
Exclusions: Coats and small purses
Contact Info: 1-800-692-6955/www.nwa.com

Southwest
Bags Allowed: 2 per person
Maximum Size: 50" (24" x 10" x 16")
Weight Limit: None
Exclusions: Coats, food containers, purses, child's seat to be occupied, items to assist with disabilities, cameras. The airline reserves the right to reduce carry-ons to one bag per person.
Contact Info: 1-800-435-9792/www.southwest.com

United
Bags Allowed: 2 per person
Maximum Size: 45"
Weight Limit: 50 pounds
Exclusions: Coats, items to assist with disabilities
Contact Info: 1-800-221-6903/www.united.com

US Airways
Bags Allowed: 3 bags maximum (See Continental)
Maximum Size: 50" (24" x 16" x 10")
Weight Limit: 40 pounds
Exclusions: Handbags (less than 8" x 14" x 4"), cameras, coats, items to assist with disabilities, children's safety seat (if to be used onboard)
Contact Info: 1-800-371-4771/www.usairways.com

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Of course, here is a link to the page.

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Call JanSport Warranty Service at 1.800.426.9227

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It is luggage designed for people on the go, with stuff they have to carry. Boots, wet stuff, dirty stuff, personalized stuff, lots of stuff. Plus it can be re-configured like a million different ways (okay 5, but that's still 4 more ways than most bags). Then we made it from tuff ballistic and ripstop nylon. It might be the last bag you'll ever need.

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From Tarpaulin reinforced abrasion areas to the hardest of hardcore nylons - our packs can survive any luggage handler.

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While Shock Shield is the state-of-the-art best protection, all JanSport computer cases offer more-than-adequate protection for most peoples' daily use. Shock Shield is for the extreme user's daily abuse. Our standard bag is dual density foam inside a quilted lining provide more protective padding than many competitors offer in their best cases.

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There is no such thing as "water proof" luggage. All bags have seams, zippers, hinges, etc. Water is able to pass through any of these. However, all JanSport products offer extreme water penetration protection by backing our materials with a high quality polyurethane. Never use a suitcase as a floatation device, but if it rains, you should be fine.

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We recommend carrying whatever bag you're most comfortable with. Please examine our Laptop & Business category.

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Many of our bags have interior pockets, but we don't recommend smuggling, or leaving really valuable items where someone (other than yourself) may get at them.

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We recommend a gentle hand washing with mild soap and water.

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