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JanSport Products are warranted based on their type and intended use:

Packs, Bags and Luggage	Product Lifetime
Apparel	One Year from Date of Purchase
Integrated Electronic Components (IEC)	Ninety Days from Date of Purchase

Our warranty applies when the product is used for the purpose intended, under normal conditions, and does not apply to damages caused by typical wear and tear over time, unreasonable use, accidents or neglect.

For wheeled luggage returns, please first contact one of our customer service representatives at (800) 426-9227 in the US or (800) 501-3056 in Canada. You will be issued a Return Authorization number and the address of the nearest Authorized Luggage Repair Center.

All other products should be sent to:

US:	JanSport Attn: Warranty Department 1202 Shuksan Way Everett, WA 98203
Canada:	JanSport Attn: Warranty Department 3260 rue Guenette Saint-Laurent Quebec H4S 2G5

Please include your name, address and phone number (including area code) with the item along with a description of the problem. State law requires that garments be cleaned before being returned for repair or replacement.

Products repaired or replaced under warranty will be returned free of charge.

For more information on JanSport's Warranty review our Frequently Asked Questions or call 1 (800) 426-9227 in the US or 1 (800) 501-3056 in Canada.