Customer Service

Questions, comments, concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit jansport.com/returns or contact customer service.

JanSport Customer Service (U.S. only)

Telephone: 1- 855-818-5966

Hours:
Monday-Friday: 9 am-5:30pm (ET)

Email Us: js_customer_services@vfc.com

Warranty Department (U.S. only)

Telephone: 1-800-426-9227

Address:
Warranty Department
14450 Doolittle Drive
San Leandro, CA 94577 USA

Hours:
Monday – Friday: 7am-4pm (PST)

Email: jansport_warranty_service@vfc.com

JanSport Corporate Headquarters

Telephone: 1-510-814-7400

Address:
2601 Harbor Bay Parkway
Alameda, CA 94502

Donations

JanSport
Attention: Community Relations
2601 Harbor Bay Parkway
Alameda, CA 94502

Site Maintenance Scheduled

Everyone has a few down days…Just wanted to let you know that we're doing construction on our site to make your shopping experience faster, easier, and more mobile. Unfortunately, these upgrades could delay your shipment to 10-14 days. We're sorry about this inconvenience and appreciate your patience - and your business.

Need assistance or have any questions? Give us a call at 1-855-818-5966, and one of our customer support reps will help you out.

The JanSport Team