Customer Service

SHIPPING & BILLING

The chart below lists all shipping methods and rates for JanSport.com. Products are shipped within the United States via ground, 2-day, or overnight.

Tiers Standard Ground 2 Day Overnight
$0-39.99$6.95$14.95$17.95
$40-79.99$8.95$18.95$21.95
$80-109.99$10.95$20.95$24.95
$110+$12.95$22.95$25.95

Shipping rates on all orders are based on the merchandise subtotal, before any promotional discounts are applied.

Shipping Method
All times listed above are pending order verification and credit approval which make take up to 2-3 business days (Monday-Friday, excluding federal holidays, within the United States).

Ground, within 4-6 days
Most items may be shipped to the 48 contiguous United States via Standard Ground service. You can expect your order to arrive within 4-6 full days. Delivery days are Tuesday-Saturday, excluding federal holidays, within the United States.

2-Day
Most items may be shipped to the 48 contiguous United States via 2-Day service. You can expect your order to arrive within 2 full business days when placed by 3:00 p.m. ET / 12 p.m. PT Monday-Friday, excluding federal holidays, within the United States.

Overnight
Most items may be shipped to the 48 contiguous United States via Overnight service. You can expect your order to arrive within 1 full business day when placed by 3:00 p.m. ET / 12:00 p.m. PT Monday-Friday, excluding federal holidays, within the United States.

Alaska or Hawaii - 2-Day
Most items may be shipped to Alaska and Hawaii via 2-Day service. You can expect your order to arrive within 2 full business days when placed by 10:00 a.m. ET Monday-Friday, excluding federal holidays, within the United States.

Military APO/FPO Addresses
JanSport does not currently ship orders to Military APO/FPO addresses.

PO Boxes
Deliveries to PO Boxes in the 48 contiguous states will be shipped via US Postal Service Parcel Post. Alaska & Hawaii will be shipped via US Postal Service Priority Mail. There is no tracking service and expedited shipping is not available for these shipments.

US Territories
JanSport does not currently ship orders to US Territories (American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Marianna Islands, Palau, Puerto Rico and the Virgin Islands).

International
JanSport does not ship outside the United States at this time nor does it accept International credit cards.