JanSport engineers quality, durable, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't we'll replace it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.
Please include your name, address, email, and phone number (including area code) with the item, along with a description of the problem. Please fill out the warranty return form and include a copy when you ship the product to be repaired.
All warranties do not apply to any non-Unhinged by JanSport products like a device, even if packaged or sold with the Unhinged by JanSport product, or property carried in or on a Unhinged by JanSport Product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property.
Have an issue? Send it to us!
Unhinged by JanSport
Attn: JanSport Warranty Repair
2321 N Loop Road
Alameda, CA 94502 USA
Hours of operation: Monday – Friday: 8am-4:30pm (CT)
*No drop offs accepted
Please include your name, address, email and phone number (including area code) with the item along with a description of the problem. Please fill out the warranty return form (Click Here for the Warranty Return Form) and include a copy when you ship the product to be repaired. State law requires that items be clean before being returned for repair or replacement. Products repaired or replaced under warranty will be returned free of charge. This warranty gives you specific legal rights; you may have other rights, which vary from state to state. Products repaired or replaced under warranty will be returned free of charge.
For more information on Unhinged by JanSport's Warranty
Call 1 (800) 426-9227