How can we Help

How can we help?

Lifetime Warranty
Quality & Durability since 1967

At JanSport we’re proud of our high quality, high performance backpacks, luggage and bags. So if yours ever breaks down, simply return it to our Warranty Center. We’ll fix it, and if we can’t fix it we’ll replace it. We stand by our bags for a lifetime, so you can have a lifetime of adventure.

How to start a Warranty Claim

Simply fill out our Warranty Return Form completely and include a copy when you ship the item to the address shown on the form. Products repaired or replaced under warranty will be shipped back to you free of charge.

Exclusions

General Exclusions

JanSport warranties only apply to JanSport products purchased from authorized dealers. All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

Limited Edition & Special Collection Bags and Backpacks

Bags from limited editions and special collections that cannot be repaired can only be replaced with bags from that same collection, if inventory permits. Bags that are not part of a limited edition or special collection cannot be replaced by a bag that is.

Collegiate Apparel

There is no warranty for JanSport Collegiate Apparel.

International Warranty (Outside of US and Canada)

For warranty questions in other countries, please contact the point of purchase for further information.

Please Note: This warranty gives you specific legal rights; you may have other rights, which vary from state to state. For more information on JanSport’s warranty please call 800.426.9227 (US) or 800.501.3054, ext 2567 (Canada).

Warranty Return Address
United States

JanSport Warranty Repair
2321 N Loop Road
Alameda, CA 94502 USA

*No drop offs accepted

1-800-426-9227
Monday – Friday: 8am – 4:30pm (CT)
Jansport_warranty_service@vfc.com

Canada

JanSport
ATTN: JanSport Warranty Services
3260 rue Guenette
Saint-Laurent
Quebec H4S 2G5

Wanna talk?

Jansport Customer Service is here to help Monday thru Friday 8am - 4:30ct (USA only).

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