How can we Help

How can we help?

COVID-19 Update

Due to shifting work environments, consumers may experience some delays in contacting our team. We will be doing everything we can to provide the first class service our customers have come to expect.

Our Warranty Center is returning to its pre-pandemic processing capacity, but please note that we are still operating under restrictions that will help to ensure the safety of our associates, customers and communities. This may result in minor processing delays for your claim. Apologies for any inconvenience. If you have questions, please contact our Customer Service team.

Questions, Comments, Concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit Our Returns Page or contact customer service.

JanSport Customer Service (U.S only)

Hours: Monday-Friday: 8am - 6pm (CT)

Chat Hours:
Monday-Friday: 8am-6pm(CT)

Warranty Department (U.S. Only)

JanSport Warranty Service
510 Crystal City Hwy. 83 South / Suite 9
Uvalde, TX 78801

Hours: Monday – Friday: 8am-4:30pm (CT)

(outside of U.S. and Canada)

Please contact the regional point of purchase directly for customer service and warranty related questions.

JanSport Corporate Headquarters

1551 Wewatta St.
Denver, CO 80202

Press Requests
1551 Wewatta St.
Denver, CO 80202


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JanSport Customer Service is here to help Monday through Friday 8am - 6:00pm (CT) (USA only).