How can we Help

How can we help?

CONTACT US
Questions, Comments, Concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit Our Returns Page or contact customer service.

Customer Service and our distribution center will be closed on Memorial Day. Any order placed after 2pm central time on Friday, May 25th will not ship until Tuesday, May 29th. We will resume normal business hours on May 29th.

JanSport Customer Service (U.S only)

1- 855-818-5966
Hours: Monday-Friday: 8 am - 4:30 pm (CT)
js_customer_services@vfc.com

Chat Hours: Monday-Friday: 8 am-4:30 pm (CT)

Warranty Department (U.S. Only)

1-800-426-9227
JanSport Warranty Repair
2321 N Loop Road
Alameda, CA 94502 USA

Hours: Monday – Friday: 8am-4:30pm (CT)
jansport_warranty_service@vfc.com

INTERNATIONAL CUSTOMER SERVICE AND WARRANTY (outside of U.S. and Canada)

Please contact the regional point of purchase directly for customer service and warranty related questions.

JanSport Corporate Headquarters

1-510-814-7400
2601 Harbor Bay Parkway
Alameda, CA 94502 USA

Press Requests

JanSport
2701 Harbor Bay Parkway
Alameda, CA 94502 USA
Attn: Anisah Parks
Anisah_Parks@vfc.com

DONATIONS

JanSport
Attention: Corporate Citizenship
2601 Harbor Bay Parkway
Alameda, CA 94502 USA

Wanna Talk?

JanSport Customer Service is here to help Monday through Friday 8am - 4:30ct (USA only).