How can we Help

How can we help?

COVID-19 Update

Due to shifting work environments, consumers may experience some delays in contacting our team. We will be doing everything we can to provide the first class service our customers have come to expect.

Our Warranty Center is returning to its pre-pandemic processing capacity, but please note that we are still operating under restrictions that will help to ensure the safety of our associates, customers and communities. This may result in minor processing delays for your claim. Apologies for any inconvenience. If you have questions, please contact our Customer Service team.

Questions, Comments, Concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit Our Returns Page or contact customer service.

JanSport Customer Service (U.S only)

Hours: Monday-Friday: 8am - 6pm (CT)

Chat Hours:
Monday-Friday: 8am-6pm(CT)

Warranty Department (U.S. Only)

JanSport Warranty Service
510 Crystal City Hwy. 83 South / Suite 9
Uvalde, TX 78801

Hours: Monday – Friday: 8am-4:30pm (CT)

(outside of U.S. and Canada)

Please contact the regional point of purchase directly for customer service and warranty related questions.

JanSport Corporate Headquarters

1551 Wewatta St.
Denver, CO 80202

Press Requests
1551 Wewatta St.
Denver, CO 80202


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Our orders drop immediately to the warehouse for processing so we can ship them as quickly as possible. Your order is already at the warehouse so we are unable to make changes at this time. If you need to make changes, please wait to receive your order and make any returns at that time.

We apologize for any inconvenience.

We'd be happy to send you some stickers! All you need to do is mail a self-addressed stamped envelope to this address:

JanSport Attn: Stickers
N850 County Highway CB
Appleton, WI 54914

Once we receive your self-addressed stamped envelope we will send the stickers to you!

Our normal turnaround time is about four weeks, usually less. During peak season our turnaround time can stretch to six weeks. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes “rush” repairs through for special situations. Just let us know. If you have further questions, please call the Warranty Department, at 1-800-426-9227.

Want to begin a warranty claim? Download and send the Warranty Return Form

Want to learn more about warranty claims? Go to our Lifetime Warranty page

Wanna Talk?

JanSport Customer Service is here to help Monday through Friday 8am - 6:00pm (CT) (USA only).