Contact Us

Contact Us

Questions, comments, concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit Our Returns Page or contact customer service.

JanSport Customer Service (U.S. only)

Telephone: 1- 855-818-5966
Hours: Monday-Friday: 8 am - 4:30 pm (CT)
Email Us:

Chat Hours: Monday-Friday: 8 am-4:30 pm (CT)

Holiday Schedule

  • Thanksgiving Day (Nov/23/2017): Closed
  • Christmas Day (Dec/25/2017): Closed
  • New Years Day (Jan/01/2018): Closed

We will get back to you as soon as we are back from Holidays! 

Warranty Department (U.S. only)

Telephone: 1-800-426-9227
JanSport Warranty Repair
2321 N Loop Road
Alameda, CA 94502 USA
Hours: Monday – Friday: 8am-4:30pm (CT) 

International Customer Service and Warranty (Outside of U.S. and CANADA)

Please contact the regional point of purchase directly for customer service and warranty related questions.

JanSport Corporate Headquarters

Telephone: 1-510-814-7400
2601 Harbor Bay Parkway
Alameda, CA 94502 USA


Attention: Corporate Citizenship
2601 Harbor Bay Parkway
Alameda, CA 94502