How can we Help

How can we help?


To our customers and global community:

Since 1967, our purpose has been to be a trusted companion for individuals, wherever they happen to be in life’s unpredictable journey.

During this time of uncertainty and concern around COVID-19, our steadfast commitment is to do what’s right for our people, consumers and our global communities. Here in Denver, where JanSport is based, our employees will be working from home or remotely until April 5th. We are also prohibiting business travel and closely adhering to World Health Organization (WHO) guidelines on social distancing, protection and prevention. Additionally, our parent company, VF Corp, will close its retail stores in North America from March 16th through April 5th. All employees will receive full pay and benefits during the closure.

It is the responsible thing to do to help mitigate the spread of the virus through social distancing. We will continue to monitor this situation closely and follow the guidance of global health professionals to ensure we’re doing our part to flatten the curve of newly confirmed cases. In the meantime, will be fully operating.

We hope you stay safe and take care of yourselves.

–The JanSport Team


General Exclusions

JanSport warranties only apply to JanSport products purchased from authorized dealers. All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

Limited Edition & Special Collection Bags and Backpacks

Bags from limited editions and special collections that cannot be repaired can only be replaced with bags from that same collection, if inventory permits. Bags that are not part of a limited edition or special collection cannot be replaced by a bag that is.


There is no warranty for any apparel including collegiate apparel.

International Warranty (Outside of US and Canada)

For warranty questions in other countries, please contact the point of purchase for further information.

Please Note: This warranty gives you specific legal rights; you may have other rights, which vary from state to state. For more information on JanSport’s warranty please call 800.426.9227 (US) or 800.501.3054, ext 2567 (Canada).

Wanna Talk?

JanSport Customer Service is here to help Monday through Friday 8am - 4:30pm (CT) (USA only).