LIMITED LIFETIME WARRANTY POLICY AND GUIDELINES
Trust is built over time, so for more than 50 years JanSport has designed packs that last, to go everywhere you go, see what you see, and carry what you need. We stand by the quality and durability of every pack we make, and since we’ve been doing that since 1967, that is a guarantee you can stand by.
We build our products to last over extended periods of use, but inevitably everything does eventually wear out. So, when your pack wears out as all things do, you’ll know you’ve gotten the most out of your gear and your experience. JanSport branded products covered by this warranty are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product, except for certain exclusions identified below.
This warranty applies to all JanSport branded equipment only (e.g., packs, bags, pouches, totes, cases). The warranty does not apply to pins, patches, face masks, facial coverings, or related accessories. Please carefully review the exclusions to confirm whether your product is covered. If your product covered by this warranty fails due to a manufacturing defect, we will repair it without charge, or replace it, at our discretion. Only unaltered and unmodified items and original workmanship are covered. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.
HOW TO START A WARRANTY CLAIM:
1. Fill out warranty claim form by downloading the form below
2. Print out your claim form
3. Package your warranty claim item with your form enclosed inside
4. All shipping to Warranty must be pre-paid and insured via the shipping service of your choosing
5. Typical turnaround is at 3 weeks but can stretch to 6 during peak timeframe, then your item will be shipped back free of charge
6. If the team is not able to repair your warranty item, they will either return your item to you or issue a gift card, so you may replace the item by ordering on our website-please make sure to select your preference on the warranty claim form
All shipping to Warranty must be pre-paid and insured. JanSport will not be liable for lost in-bound packages. Products repaired or replaced under warranty will be shipped back to you free of charge. Please note that warranty turnaround time is currently approximately 3 weeks, but may vary by location. Our policy requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.
Defects in materials, components, or workmanship are covered for the lifetime of the product. Materials and components refer to zippers, buckles and fabrics, etc. Workmanship refers to seams and construction. Damage due to normal wear and tear such as rips, tears, abrasion or UV degradation, misuse or neglect is not covered under our warranty policy (as further discussed below).
The products eligible for the lifetime warranty are covered to the original owner, for the lifetime of the product. Unfortunately, this does not mean your lifetime. Inevitably, well used (and well loved!) products will eventually wear out—fabrics will deteriorate, and colors will fade. Please use your judgment when assessing whether your product is likely to be covered under the warranty policy—it may simply be time to replace it.
Consequently, we will cover your product against defect and malfunction until such a time that it has been used and worn out beyond reasonable repair. This warranty does not cover normal wear and tear or the natural breakdown of colors and materials over extended time and use. “Normal wear and tear” generally mean the wear and tear caused by the expected use of the bag over an extended period of time. There are a few factors that determine the end of “product life”, including the following:
(1) Fabric—if the fabric is discolored, degraded, de-laminated or deteriorated, we may determine this to be end of “product life”’;
(2) If a major component fails due to extended use (such as a handle, wheel or zipper) we may deem the product to have met its full life cycle.
For Warranty Questions outside of the United States or Canada please see the International JanSport section specific to your region for further information on who to contact, and they will help guide you on navigating your warranty claim within your region. If your region is not listed, you may also contact U.S. Warranty/ Customer Service Center at: firstname.lastname@example.org for further information.
From the onset of the COVID-10 pandemic, we’ve made protecting the health and well-being of our employees a top priority. In this rapidly changing environment, we will continue to frequently evaluate all our actions to ensure we are making the right decisions and always putting safety first.
Safety and support measures include:
• Pre-Entry Screening
• Daily Temperature checks for all employees (morning and any time after returning to work after leaving facility)
• Temperature Screening for Vendors and Contractors
• Restructured Cleaning Procedures
• Social Distancing
• Cleaning/disinfecting the breakroom tables before and after each use
• Provide employees with PPE’s upon arrival and as needed (face masks, gloves)
• Hand sanitizer (placed at Kiosks, EE & Front door entrance, breakroom & work stations)
• Antibacterial Wipes and disinfecting spray provided and used for disinfecting work stations and breakroom
• Scattered breaks (10 employees per group)
• Cleaning and sanitization of personal work areas 2-3X times a day
• Electrostatic sprayer and disinfectant for deep cleaning in order (implementation to take place soon)
This warranty is available in only the United States and Canada and applies only to JanSport equipment, purchased from authorized dealers. Only equipment, including back packs, pouches, and other bags, is covered. JanSport does not offer warranties for pins, patches, or related accessories. As an exception to the lifetime warranty, the warranty for JanSport-branded cooler bags is limited to five (5) years, rather than the lifetime of the product.
JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations on the duration of the warranty may not apply to you. This warranty gives you specific legal rights; you may have other rights, which vary from state to state.
Liquids spilled inside packs causing deterioration to fabric and/or materials will not be covered.
Our normal turnaround time is about four weeks, usually less. During peak seasonour turnaround time can stretch to six weeks. This includes the shipping time by ground to you. If this turnaround time becomes a problem for you, tell us. We can sometimes “rush” repairs through for special situations. Just let us know.
In special cases, if you need your repair back before the normal expected turnaround time, we can do a rush repair for you for no additional charge. To request a rush, please send your product to us by way of Federal Express, UPS2nd Day Air, or some other speedy means. Please write RUSH in big letters on the box. Include a note, asking us to do a rush repair, with your name, address, and phone number. Please explain what the necessary repairs are, andgive us the date you need your product back. We will do all we can to see that you have it back in time.
Once we have logged in your warranty repair, we will email you a service action number to reference with questions. If you have further questions, please call the Warranty Department, at 1-800-426-9227.
Warranty Return Address
JanSport Warranty Service
510 Crystal City Hwy. 83 South / Suite 9
Uvalde, TX 78801
*No drop offs accepted
Monday – Friday: 8am – 6pm (CT)
For information on warranty claims in Canada, please check our Canadian website here.
Did you want to begin a return instead? Go To Return Policy
JanSport Customer Service is here to help Monday through Friday 8am - 6pm (CT) (USA only).