Frequently Asked Questions
Who is eligible for the Heroes Discount?
Healthcare Professionals: doctors, nurses, technicians, medical researchers, hospital workers etc.
First Responders: EMTs, firefighters, police etc. Please apply to confirm your eligibility.
Military: all active, reservist, veteran and retired U.S. military personnel and spouses and dependents of active personnel.
How do I verify my eligibility for the Heroes Discount?
Verify your eligibility for a discount by clicking the link above. After successful verification through SheerID, you'll receive a single-use promo code you can use for a discounted purchase on JanSport.com
Is the discount valid for all products from JanSport?
The only excluded products are those already on sale, clearance items and gift cards.
My code isn’t working / I haven’t received my code yet
We’re so happy about all the interest, but it is creating some delays. You should receive your code within 24 hours. There may be a 20 minute + delay to activate your code once it is sent.
Can I use the discount more than once?
Yes, you can use the discount once every 30 days, but you’ll need a new promo code each time. Once you’re ready to shop again, you can re-verify your status to receive a new promo code.
What is SheerID?
Our verification process is powered by SheerID. You will not be contacted by SheerID outside of any requests for additional information in regard to your First Responder verification status. You can learn more about the SheerID student verification process here.