Lifetime Warranty - Canada
Equipment (Packs, Bags, & Luggage)
JanSport engineers quality, durability, and reliable products. So, if your pack ever breaks down, simply return it to our warranty center. We'll fix it or if we can't, we'll replace it or refund it. We stand by our packs for a lifetime and since we've been making packs since 1967, that's a guarantee you can stand by.
Warranty Repair Form
Please include your name, address, email, and phone number (including area code) with the item, along with a description of the problem. Please fill out the warranty return form and include a copy when you ship the product to be repaired.
Please note this warranty form is for residents of Canada, ONLY. If you purchased your backpack in the US, please follow this link.
Plastic Digital Accessories Limited Warranty
Plastic Digital Accessories have a limited one-year warranty in which we will replace or refund covered products.
Exclusions
All warranties do not apply to any non-JanSport products like a device, even if packaged or sold with the JanSport product, or property carried in or on a JanSport Product. JanSport is not responsible for direct, incidental or consequential damages for any reason including damage resulting from a breach of a warranty or condition such as scratches in a device surface, lost data or lost or destroyed personal property.
Collegiate Warranty
There is no warranty for JanSport Collegiate Apparel.
Have an issue? Send it to us!
Warranty Address:
Canada Only:
JanSport
Attn: JanSport Warranty Services
3260 rue Guenette
Saint-Laurent
Quebec H4S 2G5
Please include your name, address, email and phone number (including area code) with the item along with a description of the problem. Please fill out the warranty return form (Click Here for the Warranty Return Form) and include a copy when you ship the product to be repaired. Products repaired or replaced under warranty will be returned free of charge.
An authorization number is required for all Warranty claims. To receive an authorization number, please contact our Warranty team.
Email or call us at: jansportwarranty_canada@vfc.com
1(800)501-3056 ext 2 in Canada.
Warranty Department hours: Monday - Friday, 8:30 a.m. – 6:00 p.m. Eastern standard time