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We are currently offering free standard shipping on orders of $50+ placed on jansport.com.
Shipping is based on normal carrier restrictions and delays. We cannot guarantee arrival. Standard Shipping Offer is valid within Canada. Typical delivery days are Monday-Friday, excluding Statutory holidays.
Please note that we do not ship express, on weekends or Holidays. Express orders placed on Friday prior to 12:00pm EST (9:00am PST) will be delivered on Monday. Express orders placed on either Friday after 12:00pm EST (9:00am PST), Saturday or Sunday will be delivered on Tuesday. Actual shipping times may vary due to carrier delays.
SHIPPING RATES:
$10 Standard: 3-5 business days
$25 Express*: 2-4 business days
*Saturday and Sunday orders ship on Mondays
WHEN?
We ship orders on business days. “Business days” are Monday through Friday, and exclude Statutory holidays within Canada. Holidays include:
Easter, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day,
National Day of Truth and Reconciliation, Thanksgiving, Remembrance Day, Christmas Day, Boxing Day, New Year’s Day.
Deliveries to PO Boxes ship via Canada Post.
Legal title to purchased product transfers to the buyer at point of shipment.
When should I expect my order to be shipped?
Deliveries to PO Boxes ship via Canada Post. All other addresses can expect deliveries from Purolator or TForce.
Do you ship to PO Boxes or APO/FPO addresses?
Yes, orders shipping to a PO Box can take a little longer for delivery as they will ship out using Canada Post. Express shipping is available, but we cannot guarantee the same delivery timeline if the address is a PO Box or located in a rural area. We’ll do our best to get your gear to you as soon as possible.
Free Return Policy
Smartwool offers free returns within 30 days from the date of purchase. Items must be unused, unwashed, and unaltered.
Store Returns
Return the unworn item(s) to the store where you originally made the purchase for a refund or exchange.
Online Returns
Return unworn item(s) purchased at smartwool.com 30 days from the date of purchase for a complete refund. Initiate a return by accessing your order history and selecting “Return Items."
Refunds may take up to 3-5 weeks to process due to the time often required for shipping and bank processing. Exchanges are not available.

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