How can we Help

How can we help?

Free Returns

JanSport stands behind the quality of our products and we hope you’re happy with your gear. If you’re unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.

How to Start a Return
  1. Keep the order summary portion of your shipping form as well as your order number and FedEx tracking number from the prepaid FedEx shipping label.

  2. On the Return Form, note the reason for the return: e.g. wrong item shipped; wrong color, etc. and include the form in the box.
  3. Use the pre-addressed prepaid FedEx shipping label and drop the package off at any FedEx location or drop box.
JanSport Return Policy

If you’re unsatisfied for any reason, simply return your merchandise within 60 days of purchase, provided it has not been damaged, altered or used.

Final Clearance items are not eligible for returns.

Returns without the original receipt must reference the order number, which you may reprint from your order confirmation email. For customer convenience, all orders are shipped with a prepaid FedEx shipping label.

What if I lost my return slip?

If you do not have the mailing label from the original packaging, please contact Customer Service for a courtesy label.

Mail your package to:
JANSPORT E-COM RETURNS
DOOR 31
2525 N PLAZA DRIVE
VISALIA, CA 93291-9308

Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. (Please note that refunds can only be posted to the credit card used to make the purchase, not to a different credit card.)

What if I lost my order number?

If you don’t have your order number, please contact Customer Service so we can help you to get the order number. Please contact them via email at js_customer_services@vfc.com or call them at 855-818-5966.

When will I get my return?

We'll do everything we can to take care of your return quickly. Received returns are generally processed within three business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement. Returns with complete documentation receive priority.

Please note that JanSport is not responsible for returns lost in transit to us.

Shipping Damage

If you receive an item that was damaged during shipment, contact our Customer Service team within 10 days of delivery at 855-818-5966. Please have your order number, item number and tracking number from your original confirmation e-mail. JanSport.com will make every reasonable effort to reorder the item or credit your purchase in a timely manner.

Lifetime Warranty

Quality. Durability. Reliability.

That’s what JanSport stands for. So if your pack ever breaks down, simply return it to our warranty center. We’ll fix it and if we can’t we’ll replace it. We stand by our packs for a lifetime and since we’ve been making packs since 1967, that’s a guarantee you can stand by.

To learn more about our lifetime warranty and for the address of our warranty center click here.

Wanna Talk?

JanSport Customer Service is here to help Monday through Friday 8am - 4:30ct (USA only).