If you do not have the mailing label from the original packaging, please contact Customer Service for a courtesy label.
Mail your package to:
JANSPORT E-COM RETURNS
2525 N PLAZA DRIVE
VISALIA, CA 93291-9308
Once your return is received and processed, your purchase will be credited to your initial form of payment for the product price plus any applicable taxes. (Please note that refunds can only be posted to the credit card used to make the purchase, not to a different credit card.)