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Questions, Comments, Concerns?

They're all probably taken care of in our FAQ. If not, and if you really want to talk to someone, contact us, and we'll provide you with all you ever wanted to know (and quite possibly more) about your question.

For product returns, please visit Our Returns Page or contact customer service.

JanSport Customer Service (U.S only)

1-855-818-5966
Hours: Monday-Friday: 8am - 6pm (CT)
us_customer_care@jansport.com

Chat Hours:
Monday-Friday: 8am-6pm(CT)

Warranty Department (U.S. Only)

1-800-426-9227

Hours: Monday – Friday: 8am-4:30pm (CT)
us_warranty_service@jansport.com

INTERNATIONAL CUSTOMER SERVICE AND WARRANTY
(outside of U.S. and Canada)

Please contact the regional point of purchase directly for customer service and warranty related questions.

JanSport Corporate Headquarters

1551 Wewatta St.
Denver, CO 80202

Press Requests

jansport_pr@vfc.com
1551 Wewatta St.
Denver, CO 80202

Donations

jansportdonations@vfc.com

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Int'l help

JanSport Customer Service is here to help Monday through Friday 8am - 6:00pm (CT) (USA only).