How can we Help

How can we help?

Holiday Shipping Information

Last day to order for delivery by CHRISTMAS

Frequently Asked Questions
US Shipping Rates

Free Standard Shipping & Returns

Subtotal
$0 – 26.99
$27 – 39.99
$40 – 79.99
$80 – 109.99
$110+
Standard 3 Day 2 Day Overnight
$3.00 * $11.95 $14.95 $17.95
Free! * $11.95 $14.95 $17.95
Free! * $14.95 $18.95 $21.95
Free! * $16.95 $20.95 $24.95
Free! * $18.95 $22.95 $25.95

Shipping rates on all orders are based on the merchandise subtotal, before any promotional discounts are applied, shipping to the continental US.

* No promo code necessary - free shipping applied at checkout

** Get free standard shipping when you check out with two or more of the following in your cart: Digital Burrito, Right Pouch, Pixel, Bento Box, Vector and Matrix. Shipping charge for just one of these items is $3.

Alaska & Hawaii

Most items are shipped to AK and HI via 2-day service.

Delivery days are Monday – Friday, excluding federal holidays. If you order before 9am, M-F, your order will ship out the same day. If you order after 9am it will ship the next week day, adding at least one day to your expected arrival date.

US Territories

We don’t currently ship to US Territories, including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Marianna Islands, Palau, Puerto Rico and the Virgin Islands.

Delivery Options

Shipping and Delivery days for all methods of shipping are Monday – Friday, excluding federal holidays. If your order is completed before 3pm (ET) it will be shipped the same day. Orders placed after 3pm (ET) will ship the next shipping day.

Standard Delivery: Shipped within the continental US via standard home delivery service. You can expect your package 4-6 shipping days after it is shipped.

3-Day: Most JanSport orders within the continental US ship via 3-Day service. You can expect your package three full days after the day it ships.

2-Day: Shipped within the continental US, you can expect your package two full days after the day it ships.

Overnight: Shipped within the continental US, you can expect your package one full day after it ships.

Military APO/FPO

We do not currently ship to military APO/FPO addresses.

Smart Post & PO Boxes

Shipping to PO Boxes in the continental US is via US Postal Service Parcel Post, and to Alaska & Hawaii via US Postal Service Priority Mail. No tracking service or expedited shipping is available. You can expect your order within 7-10 business days, pending credit card approval, which can take 2-3 business days (excluding federal holidays).

International Shipping

We do not ship outside the United States at this time, nor do we accept international credit cards. We do accept international billing addresses with US shipping addresses on orders made through PayPal only. Shop JanSport internationally here.

Wanna Talk?

JanSport Customer Service is here to help Monday through Friday 8am - 4:30ct (USA only).

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